F&Q

Our neon colours ? 

Please see the colours we have available below. 

https://www.littlerae.co.uk/pages/test

What’s included with my sign? 

  • Pre-drilled holes in the acrylic backing for easy wall mounting. 
  • Chrome fixings. The fixing we provide can then be used to mount to the wall through the pre drilled holes. The amount of fixings provided will be suitable for the size of the sign. 
  • Power supply. A 12V 5A 5 amp 60W AC/DC adaptor transformer.

What is the cable length?

In total the length is 3 metres. 2 metres of this is clear cable coming from the sign which then connects to the transformer which provides a further 1 metre of black cable. 

On request we can increase the length of the cable by 1 - 2 metres if needed. 

Can I request a bespoke / custom design? 

Yes we have a design and quote service. You can upload a design or we can provide you with designs. To make sure we capture all the details of what you would like if you fill in the form below and we will aim to get back to you within 2 days with a design and quote. 

https://www.littlerae.co.uk/pages/custom-signs


Do your signs come with a Warranty?

Yes they come with 1 year warranty please find further information on the link below. https://www.littlerae.co.uk/pages/returns-policy

How long will custom orders take to be delivered?

From when you place an order your light will be delivered in 10 - 15 working days.

How long does the light last for?

Up to 50,000 hours! Which equates to around 10 years.

If you have any problems with the sign it's usually the transformer which has failed. These can be quickly replaced within the warranty period or purchased outside of the warranty. 

Can the sign be used outdoors?

We can make them outdoor suitable, but this undergoes a different process to make them waterproof. So please let us know if you require this and this will also be an additional cost. Also we ask that there is some cover for signs which are left outside all year long so that they are not withstanding weather conditions all year round. 

How can I pay?

We currently accept bank transfers or PayPal payments.

What is your Return method?

https://www.littlerae.co.uk/pages/returns-policy

What happens once I place an order?

Once you have gone through our custom design form and have been in contact with our design team and settled on a design you will be given an invoice to be paid before production. Once the invoice has been paid your sign will be sent to production and you will receive an image of the finished product. Then your sign will then be delivered to you!

Do I have to be there to accept / sign for delivery?

Yes your package will need to be signed for or instruct the driver to leave in a safe place. You will receive tracking via your phone or email before delivery where you can instruct the courier to deliver on an alternative day or if you are not available to take for your delivery you can authorize a safe place on delivery. 

Where do you deliver, and could I collect in person?

We are based in the UK but we can deliver internationally. You can collect if you are local and arranged with the team.

We offer free UK delivery on all orders. International delivery is calculated at checkout before you proceed with your order. 

Where are you based ? 

Our offices are based in Coventry, West Midlands. 

Do you sell to the trade?

Yes please get in touch with us on email hello@littlerae.co.uk for wholesale inquiries. 


What are Little Rae neon signs made of? 

Flexible LED neon tubing which is then mounted onto acrylic backing. 

What is the difference between cut to shape and square cut backing?

Cut to shape is a backing where the acrylic is cut around the letters. Square cut is a square or rectangle shaping the acrylic. 

How are they powered ?

All our signs are mains powered, no need for any wiring as they plug directly into a power socket. We use a 12v transformer so all run of low voltage.

Do you do battery powered signs ? 

No, all of our signs are mains powered only.  

Can I install the sign myself? 

You can install your sign yourself please reference our guide below.https://www.littlerae.co.uk/pages/installing-your-neon

Alternatively if you are not confident to install yourself you can find a qualified tradesmen to wall mount the sign for you. 

You can also get a qualified electrician to wire into your mains. 

How can I hang my sign ?

You can wall mount with the fixing provided to a  

Alternatively you can use 3M command strips, which can be bought online on amazon. Although please note we can not be held liable for any damage to the sign if the strips are not used correctly. 

In the case you would like to suspend your sign from the ceiling we can also provide these on request. 

Not found the answer ?  

If you have any other questions send us an email at hello@littlerae.co.uk and we'll get back to you as soon as we can.